Diagnosing NCR scale weighing prioritization issues. Reviewing technical causes, solutions, preventative maintenance, safety warnings, and expert tips.
Check the system information menu on the self-checkout terminal.
Note any specific error codes or weight inconsistencies.
Calibration procedures may be found in the NCR documentation, or by contacting NCR directly.
Scale functionality relies on load cell measurements converted to digital weight data via an Analog-to-Digital Converter (ADC). The system software interprets this data. Prioritization requires software configuration or modification to adjust the sensitivity or weighting algorithm for specific item types.
Request to prioritize specific items for weighing on the NCR self-checkout scale. This is not a failure but a feature request to modify scale behaviour.
Regularly clean the scale platform to remove debris.,Inspect scale cabling for strain or damage and repair/replace as needed.,Keep the area around the scale free of excessive electronic equipment that may cause EMI.,Periodically check for software updates and install them as recommended by NCR.,Ensure the scale is installed on a level and stable surface.
If certain items consistently fail to register, try placing a known reference weight (e.g., a calibration weight, if available) on the scale before weighing those items. This may help the scale recalibrate itself and improve accuracy. Also, static discharge (ESD) in dry environments can affect the load cell. Ground yourself before handling the scale, especially during winter months.