Troubleshooting Moneris V400c displaying "Transaction in Progress" indefinitely. Identify causes & solutions for this payment terminal issue.
Check the network configuration settings within the Moneris V400c's system menu.
Inspect the rear of the device for an Ethernet cable. Otherwise, it may be configured for Wi-Fi.
This can be located in the system information menu within the terminal's administrative settings.
The V400c communicates via serial protocols (RS-232 or USB emulated serial) for transaction processing. The "Transaction in Progress" message indicates the internal processor is awaiting a response from the payment network host. Failure points include: communication interruption, power fluctuations affecting the processor, or a software deadlock due to error handling.
Safe Handling: Disconnect the power adapter from the wall outlet before inspecting cables or cleaning the device. Avoid touching internal components. There is no Lockout/Tagout (LOTO) procedure for this device in a retail environment. Ensure the power outlet is easily accessible for quick disconnection in case of emergency. Avoid creating trip hazards with cabling.
Ensure the terminal is connected to a stable power source, ideally a dedicated circuit or UPS (Uninterruptible Power Supply).,Implement cable management to prevent strain on the communication and power cables.,Regularly clean the terminal screen and EMV chip reader with a dry, lint-free cloth. Avoid using liquids.,Protect the terminal from excessive humidity and extreme temperatures.,Keep the terminal's firmware updated to the latest version to benefit from bug fixes and security enhancements.
If the terminal is connected to a network switch, try connecting it directly to the router to bypass potential switch-related issues. Also, try using a different Ethernet cable to rule out cable faults. Check the terminal's event logs (if accessible) for error codes related to communication or transaction failures.