Troubleshooting Moneris terminal missing receipts. Diagnose hardware or network causes. Non-invasive solutions for payment terminals.
If the transaction wasn't approved by Moneris, the issue lies upstream, not with the printer itself.
Error codes provide clues about specific printer malfunctions.
Recent updates can sometimes introduce bugs or compatibility issues.
Receipt printing depends on data transmission from the Moneris server to the terminal, followed by the terminal's print spooler software generating printer commands. Interruption at any stage will prevent receipt output. The serial communication between the terminal and printer may be experiencing signal attenuation. Voltage fluctuations can impact print quality and reliability. ESD events can temporarily disrupt data flow.
Receipt missing after successful payment transaction. Transaction status uncertain regarding Moneris system confirmation.
Exercise caution when handling electrical cables. Avoid contact with water. Do not attempt to open the terminal casing. Unplug the device before cleaning. Ensure the power outlet is properly grounded. Do not use excessive force when connecting or disconnecting cables. Be aware of potential ESD hazards, especially in dry environments. Use anti-static wrist straps when handling terminal components (cables).
Many Moneris terminals have a diagnostic mode accessible via a specific key combination (consult Moneris documentation). This mode often allows printing of test receipts and viewing transaction logs. Consider adding a ferrite choke to the serial cable connecting the terminal and the printer, this might mitigate the effect of EMI in electrically noisy environments. Inspect the printer paper roll sensor; a misaligned or dirty sensor can prevent receipt printing even when paper is available.