Moneris iCT250 Error Code TAMPERED – Meaning, Causes & Solution
The Moneris iCT250 showing a TAMPERED error indicates a serious issue. Learn how to troubleshoot and resolve it effectively.
The Moneris iCT250 showing a TAMPERED error indicates a serious issue. Learn how to troubleshoot and resolve it effectively.
The TAMPERED error indicates that the device has detected unauthorized access or tampering. This can occur after a power surge or physical damage.
To reset your Moneris iCT250, unplug the device, wait for 30 seconds, and then plug it back in. If the error persists, further troubleshooting may be required.
The 'TAMPERED' error code is a security feature designed to protect the POS terminal from unauthorized access or potential fraud. It typically indicates that the terminal's internal tamper detection system has been triggered, often due to an electrical surge that impacts the controller or logic board. This can cause the firmware to enter a protective state, preventing further use until the issue is resolved. The internal sensors may detect voltage irregularities or physical tampering, resulting in the terminal becoming 'bricked' until properly addressed.
The Moneris iCT250 displays a 'TAMPERED' error message on the screen, rendering the terminal inoperable. The unit may also exhibit intermittent power fluctuations, and users might notice the terminal not responding to card swipes or key presses. In some cases, the terminal may fail to connect to the network, showing connectivity errors.
Always ensure that the terminal is powered down and disconnected from the electrical supply before performing any maintenance or inspections. Only a licensed field service technician or authorized payment system provider should handle internal repairs or component replacements.
To prevent future occurrences of the TAMPERED error, ensure that the terminal is connected to a surge protector to mitigate electrical spikes. Regularly inspect all wiring and connections for wear and tear. Schedule firmware updates with Moneris to ensure the terminal operates with the latest software, which can help prevent unexpected errors. Additionally, maintain a clean environment around the terminal to deter unauthorized access.