Troubleshooting Moneris FlashParking kiosk refund errors. Focus on tokenization, communication issues, and bill validator faults. Includes safety and prevention tips.
Diagram the network including firewall rules and external IP.
Provide exact log excerpts with timestamps.
Confirm software version and release date.
The refund process involves a sequence of steps: 1) User request via kiosk interface. 2) Kiosk system sends refund request to the Moneris payment gateway using tokenized card data. 3) Moneris gateway processes the refund and sends a response back to the kiosk. 4) Kiosk dispenses cash (if applicable) and confirms the refund to the user. Communication failures between the kiosk and Moneris gateway, or internal errors within the bill validator's 24V DC control logic, can interrupt this process. Signal attenuation from cable degradation in the outdoor environment is a factor. The Tokenization service relies on HTTPS (TLS 1.2 or higher) communication. Certificate expiration or revocation can also cause failures.
Kiosk fails to complete refund transactions. Error messages may or may not be displayed on the user interface. Transactions may time out before completion. No funds are dispensed to the user.
The FlashParking Kiosk operates on mains voltage. Ensure the kiosk is properly grounded. Disconnect power before performing any maintenance or inspection tasks. Environmental exposure can degrade wiring insulation. Inspect for cracking or fraying. The kiosk is located outdoors, potential for exposure to extreme cold and vandalism exists.
Regularly inspect and clean the kiosk, including the bill validator. Ensure adequate ventilation to prevent overheating. Schedule routine software updates and security patches. Implement cable management strategies to prevent strain and damage. Periodically verify network connectivity and communication with the Moneris payment gateway. Check kiosk logs for errors related to refunds, at least monthly.
Many refund errors are caused by a loss of network connectivity between the kiosk and the Moneris server. Check the kiosk's network configuration and ensure that the DNS settings are correct. Consider using a cellular backup connection to provide redundancy in case of a primary network outage. Monitor network latency to the Moneris servers. High latency may indicate network congestion and cause timeouts during refund processing.