Moneris API 'Transaction Cancelled' error diagnostic. Assesses cable strain, ESD, network connectivity. Provides a safe solution for retail checkout environments.
Assess the network connection speed and consistency using a separate device.
Identify potential sources of EMI and relocate the terminal if necessary.
Regular cleaning is essential for maintaining optimal card reader performance.
Transaction cancellation errors can originate from several sources: (1) Network connectivity issues resulting in timeouts or data corruption. (2) Communication errors between the terminal and the Moneris host system. (3) EMV chip or NFC read failures due to card damage or reader malfunction. (4) Electrical interference (EMI/ESD) affecting the data transmission or processing. (5) Software glitches or firmware errors within the terminal's operating system. (6) Incorrect terminal configuration or parameters.
Safe Handling: Before performing any troubleshooting steps, unplug the power adapter from the Moneris API terminal to prevent electrical shock. Ensure the work area is dry and free of obstructions. Avoid contact with metal objects while handling electronic components. Do not attempt to open the terminal casing, as this will void the warranty and may trigger anti-tamper mechanisms.
Implement preventative measures to minimize transaction cancellation errors: (1) Regularly clean the EMV chip reader and NFC reader. (2) Ensure a stable and reliable network connection. (3) Use high-quality network cables and secure connections. (4) Protect the terminal from excessive electromagnetic interference. (5) Keep the terminal firmware up to date.
If the terminal frequently cancels transactions, try relocating the terminal to a different location within the store. This can help rule out interference from other electronic devices (microwaves, fluorescent lights) or power fluctuations that may be affecting the terminal's operation. Also, check the power outlet voltage using a multimeter to ensure it is within the specified range for the terminal.