Moneris API: Transaction Approved, Order Not Fulfilled - Diagnostic Report
Diagnostic report for Moneris API showing 'Transaction Approved' but order not fulfilled. Focus on external factors, cable integrity, and ESD.
Diagnostic report for Moneris API showing 'Transaction Approved' but order not fulfilled. Focus on external factors, cable integrity, and ESD.
The answer will help narrow down the possible causes to either cable-related or network-related issues.
This will help diagnose network connectivity problems.
Configuration changes can sometimes introduce compatibility issues.
The Moneris API likely communicates transaction authorization via a serial (RS-232), USB, or network (Ethernet) interface. A discrepancy between the 'Transaction Approved' signal and successful data transmission to the fulfillment system indicates a potential communication breakdown after authorization. Baud rate mismatches, voltage fluctuations on the communication line, or network packet loss (if applicable) can cause such failures. Electrostatic Discharge (ESD) events, particularly prevalent in dry environments (winter), can also corrupt data during transmission. Signal attenuation due to cable length or damage can degrade data integrity.
Safe Handling: Before inspecting cables or power cycling the Moneris API, safely unplug the device from the power outlet to prevent electrical shock. Avoid touching the metal connectors on the data cable while the device is plugged in. Ensure the work area is dry and free of static electricity. Do NOT attempt to open the device casing. This device is PCI-PTS compliant and contains tamper-evident features. Opening the casing will permanently damage the device and void any warranty.
Regularly inspect data cables for damage and ensure they are securely connected.,Implement cable strain relief measures to prevent damage to connectors.,Use a surge protector to protect the Moneris API from power surges.,Maintain a clean and dust-free environment around the terminal.,In dry environments, use anti-static mats and sprays to minimize ESD.,Clean the touchscreen regularly with a manufacturer-approved cleaning solution.
Try a different data cable. Even if the existing cable appears visually intact, internal wire damage can cause intermittent connectivity issues. Also, external USB or Serial to Ethernet converters can introduce latency or packet loss. Reduce complexity where possible.