Frequently Asked Questions
•Is the grinding noise consistent, or does it occur only with certain denominations?
Variations in noise based on denomination could indicate roller wear specific to certain bill sizes.
•Has the machine's performance (counting speed, accuracy) been affected by the grinding noise?
Decreased performance alongside the noise points to a mechanical issue impacting the bill transport mechanism's efficiency.
•What type of bills are being processed (paper or polymer)?
Polymer bills have a different friction coefficient than paper and may require different roller pressure settings or calibration.