Troubleshooting Interac terminal offline issues. Includes potential causes, solutions, prevention, and safety warnings for retail checkout environments.
This helps isolate network-specific issues.
Recent changes could indicate a configuration problem.
Determines if the problem is isolated to the terminal or a broader network issue.
EMV/NFC card terminals require periodic network authentication to maintain security keys and transaction authorization. The frequency depends on the terminal's configuration and the payment processor's policies. Loss of network connectivity or failure to re-authenticate within the permitted timeframe will result in an offline status. Power fluctuations or signal attenuation may also cause intermittent connectivity issues.
Terminal displays an 'Offline' status, preventing transaction processing.
Regularly inspect Ethernet cables for damage and ensure secure connections.,Maintain a stable and reliable internet connection.,Avoid placing the terminal near sources of electromagnetic interference (EMI) such as microwave ovens or large appliances.,Clean the terminal's touchscreen and exterior regularly with a dry, lint-free cloth to prevent dust buildup.,Implement a UPS (Uninterruptible Power Supply) to mitigate power fluctuations.
Check the terminal's event logs for any error messages related to network connectivity or authentication failures. These logs can provide valuable insights into the cause of the offline status. Accessing these logs requires administrative privileges and might involve contacting the payment processor's support team.