Ingenico iCT220: Low Battery and Interac Failure... | terminalfaults.org

Technical Background:

The Ingenico iCT220 uses a rechargeable battery to maintain system memory and power the internal components during transactions. Low voltage from the battery can cause instability in the CPU, memory, and communication modules (EMV/NFC). Voltage drops during peak processing (e.g., Interac transactions) can lead to transaction failures. ESD events, especially during dry winter months, can corrupt the data transfer.

Symptoms:

Intermittent Interac transaction failures observed on the Ingenico iCT220 terminal. The terminal displays a 'Low Battery' warning. Failures appear random and are not consistently reproducible.

Possible Causes:

Degraded or end-of-life battery incapable of holding a sufficient charge.
Faulty charging circuit preventing the battery from charging correctly.
Loose or damaged power cable resulting in inconsistent power supply.
Software corruption due to unexpected power loss during operation.
Electrostatic discharge (ESD) affecting the terminal's electronics.
Cable strain on the power or communication cables causing intermittent disconnections.

Solution:

1

Visually inspect the power cable for damage (fraying, cuts, or exposed wires). Replace if necessary.
2

Ensure the power cable is securely connected to both the terminal and the power outlet.
3

Clean the exterior of the terminal, focusing on the touchscreen and keypad, with a dry, lint-free cloth to eliminate static build-up.
4

Perform a power cycle: Disconnect the power cable for 60 seconds, then reconnect.
5

Monitor the terminal's battery indicator after the power cycle. If the battery remains low after several hours of charging, proceed to step 6.
6

Verify power supply output voltage with a multimeter (if qualified). Replace the power supply if the voltage is outside the specified range (+5V +/- 5%).
7

If failures persist after these steps, contact Ingenico support for authorized battery replacement or advanced diagnostics.

Safety Warning:

Use Safe Handling procedures when disconnecting the power cable. Ensure the terminal is placed on a stable, dry surface to prevent accidental falls or spills. Avoid using excessive force when plugging or unplugging cables. Do not attempt to open the terminal casing as this will void the warranty and may trigger anti-tamper mechanisms.

Prevention:

Regularly inspect and clean the terminal and its cables. Ensure adequate ventilation to prevent overheating. Avoid placing the terminal near sources of electromagnetic interference (EMI) such as microwaves or large motors. Implement cable strain relief to prevent damage to the power and communication cables.

Expert Tip:

In some cases, a terminal reset can resolve intermittent software glitches caused by low battery events. Consult the Ingenico iCT220 user manual for the correct key combination for performing a factory reset. Be aware that this may erase stored data (e.g., transaction logs).

Frequently Asked Questions

•What is the specified voltage output of the Ingenico iCT220 power supply?

+5V DC +/- 5%

•Where can I find the Ingenico iCT220 user manual?

Consult the Ingenico website or contact their support team.

•What is the procedure for Safe Handling when disconnecting electronic equipment in a retail environment?

Power down the device. Unplug the power cable from the outlet using a firm grip on the plug, not the cord. Inspect the cable and plug for damage. Place the device on a stable, dry surface.

Ingenico iCT220: Low Battery and Interac Failure Diagnostic Report

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•What is the specified voltage output of the Ingenico iCT220 power supply?

•Where can I find the Ingenico iCT220 user manual?

•What is the procedure for Safe Handling when disconnecting electronic equipment in a retail environment?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: