Ingenico Desk/3500 Ethernet connection dropping after inactivity? Troubleshoot network issues, cable integrity, and power management. Expert diagnostics and solutions.
This helps determine if a recent physical change might be the cause.
This helps isolate whether the problem is specific to the Desk/3500 or a broader network issue.
Knowing the IP assignment method helps in troubleshooting IP conflicts or configuration errors.
Ethernet connectivity relies on a stable network signal and power supply. The Desk/3500 utilizes a network interface controller (NIC) to manage Ethernet communications. Voltage fluctuations, cable attenuation, or inactivity timeouts can cause connection drops. Electrostatic discharge (ESD) can also negatively impact the NIC's performance. The device firmware controls power-saving features, if any, for the Ethernet port.
Handle the Desk/3500 with care to avoid physical damage. Do not expose the device to excessive moisture or extreme temperatures. Ensure adequate ventilation to prevent overheating. Avoid forceful insertion or removal of cables. Static electricity discharge is a risk. Avoid touching the Ethernet port directly, especially during dry, cold weather. Safe Handling: Unplug the device before cleaning.
Implement strain relief for the Ethernet cable to prevent damage to the connector. Clean the device and surrounding area regularly to minimize dust accumulation. In dry environments, use anti-static mats to reduce ESD risks. Monitor device logs (if available) for network errors. Periodically check cable connections to prevent looseness.
If DHCP is used, configure a static DHCP lease (reservation) for the Desk/3500 on the DHCP server, using the device's MAC address. This ensures the device always receives the same IP address, preventing IP conflicts and simplifying network troubleshooting. If the issue occurs during specific times, log correlation between the payment terminal and other network devices might reveal the source of the interruption.