Diagnostic report for Impark Reef app payment confirmation errors. Analyzes potential causes and provides non-invasive troubleshooting steps for kiosk environments.
This will help narrow down the cause.
This could indicate a problem with specific meters or locations.
A recent update may be the cause of the issue.
The Reef app likely relies on a TLS/SSL connection to a remote payment processing API. The app sends a JSON payload to the API endpoint, expecting a specific JSON response indicating successful payment. The error suggests a failure in this communication or a mismatch in the expected response. API response codes such as 500 (Internal Server Error), 502 (Bad Gateway), 503 (Service Unavailable), or a malformed JSON response can trigger the error. Expired authentication tokens may also cause payment failures.
This device is located in an unattended public environment. Vandalism is a risk. Extreme weather conditions (especially temperatures below -40C) can cause hardware malfunctions, impacting software functionality. Ensure kiosk is adequately sheltered. Safe Handling: Unplug the device before cleaning. Use a dry cloth to clean the screen and housing. Do not use liquids.
Regularly update the Reef app to the latest version. Periodically clear the app's cache and data to prevent performance issues. Monitor network connectivity to ensure a stable connection. Check DNS resolution to avoid failures. Ensure that the OS and any system-level TLS libraries are also kept up to date. Validate API response codes are handled by a retry mechanism.
If the payment error occurs intermittently, try implementing a short delay (e.g., 5-10 seconds) between initiating the payment and confirming it within the app. This can help to mitigate potential timing issues with the payment processing server. Also, monitoring the kiosk device's system logs for error messages related to network connectivity or API communication can provide valuable insights into the root cause of the problem.