Diagnostic report for Impark Reef App parking extension limitations. Identifies possible causes and provides a professional solution for commercial kiosks.
This information will help pinpoint the exact nature of the problem.
Knowing the frequency of the issue can help identify underlying causes.
Recent updates may introduce new bugs or compatibility issues.
The Reef application relies on TLS/SSL for secure communication with Impark's servers. API response codes (e.g., 400, 403, 500) indicate the nature of the failure. JSON parity issues between the app and server can also cause errors. Cached data or DNS resolution problems may prevent successful extension requests. User authentication tokens expire or become invalid and are not refreshed correctly.
Regularly clear the app's cache. Ensure the device's operating system and the Reef app are updated to the latest versions. Monitor network connectivity and ensure a stable internet connection.
If the app is consistently failing to extend parking, attempt to use the Impark website (if available) as a temporary workaround. Examine the device's network logs (if accessible) to check for DNS resolution failures or TLS/SSL handshake errors.