Troubleshooting loyalty points integration failure in Impark Reef App. Diagnostic report focusing on API issues, TLS/SSL, JSON parity, and possible solutions.
Check server logs and monitoring data for API availability.
Verify certificate expiration dates and chain of trust.
Compare request and response payloads to the API documentation.
The Reef app relies on secure TLS/SSL communication with a backend API server to validate and redeem loyalty points. Successful transactions require JSON data parity between the app's requests and the server's responses. API response codes (e.g., 200 OK, 400 Bad Request, 500 Internal Server Error) dictate the transaction flow. Caching mechanisms at the kiosk level or on the server can also impact loyalty point availability.
The kiosk is deployed in a public, unattended environment. Vandalism is a potential risk. While no direct electrical hazards are present from the app itself, ensure the kiosk's power supply is properly grounded and protected from environmental factors such as moisture and extreme temperatures (-40C resilience is critical). 'Safe Handling' procedures should be followed when performing any physical manipulation of the kiosk (unplugging, dry surface).
Implement robust API monitoring to detect and resolve endpoint issues proactively. Regularly update TLS/SSL certificates to prevent communication failures. Employ automated testing to validate JSON data parity and ensure seamless API integration. Implement token refresh mechanisms to maintain secure authentication. Employ appropriate cache invalidation strategies to prevent stale data from impacting loyalty point redemption.
To quickly diagnose token-related issues, attempt to redeem a small number of loyalty points (e.g., the minimum possible amount). This can sometimes trigger a more verbose error message from the API, providing clues about the token's validity or permissions.