Impark Reef App: Excessive Location Access Requests... | terminalfaults.org

Technical Background:

The application uses API calls via TLS/SSL to determine the kiosk's location for parking validation. Location data requests should be triggered by explicit user actions within the app. Inconsistent behaviour may be caused by misconfigured API caching, token refresh errors, or incorrect DNS resolution impacting location services.

Symptoms:

The Impark Reef app is requesting location access even when the application is not actively in use by the user. This occurs in a commercial kiosk environment.

Possible Causes:

Incorrect location access permissions configured within the kiosk operating system privacy settings for the Impark Reef app.
API calls for location data are cached incorrectly, leading to frequent and unnecessary location requests.
The application is experiencing token refresh failures, leading to continuous attempts to re-validate location data.
DNS resolution errors are impacting the accuracy of location services, causing the app to continuously query for location.
Background processes or services within the app are initiating location requests without explicit user interaction.
The app's location request frequency is set to an unnecessarily high value in its configuration files.

Solution:

1

Verify location access permissions for the Impark Reef app in the kiosk's operating system settings. Ensure it's set to 'Only while using the app'.
2

Clear the application cache and data through the kiosk's operating system settings to remove any potentially corrupted cached location data.
3

Restart the kiosk device to refresh system processes and clear temporary memory.
4

Check for app updates from the official Impark source to ensure the latest version with bug fixes is installed.
5

Review the Impark Reef app's settings for any location-related preferences and adjust them to minimize background location usage.
6

Monitor network traffic from the kiosk to identify excessive location data requests. Use network analysis tools if available.
7

Contact Impark customer support with detailed information about the issue, including the kiosk model, operating system version, and app version.

Safety Warning:

The kiosk is located in a public, unattended environment. Ensure Safe Handling procedures are followed when performing any software updates or configuration changes. Avoid prolonged exposure to extreme weather conditions (-40C) which can affect performance. Vandalism poses a constant threat, so the app must be set up to auto-recover from unexpected shutdowns.

Prevention:

Regularly update the Impark Reef app to the latest version. Monitor the kiosk's operating system for updates and security patches related to location services. Review and adjust the app's location settings periodically.

Expert Tip:

Check for any overlapping permissions. Many app stores allow "enhanced access" for diagnostics/crash reports. Review these settings; if Reef is auto-reporting, disable temporarily to diagnose location reporting behaviour.

Frequently Asked Questions

•Is the application running in the foreground when the location request occurs?

Identify if the location requests are happening when the app is actively used or in the background.

•What version of the operating system and Reef App is installed on the kiosk?

Knowing the versions can pinpoint compatibility issues or known bugs.

•Are there any error messages or logs associated with the location requests?

Error messages can provide clues about the cause of the excessive requests.

Impark Reef App: Excessive Location Access Requests Diagnostic Report

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•Is the application running in the foreground when the location request occurs?

•What version of the operating system and Reef App is installed on the kiosk?

•Are there any error messages or logs associated with the location requests?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: