Diagnostic report for Impark Reef app expiration retrieval errors. Identifies causes & provides software-based solutions for commercial kiosk environments.
This helps determine if the issue is isolated to the Reef app or a general network problem.
Provides more specific information about the nature of the failure.
Software updates can sometimes introduce new bugs or compatibility issues.
The Reef app likely uses TLS/SSL to secure communication with Impark's servers. An API endpoint returns parking expiration details in JSON format. The application caches these details for performance. DNS resolution is critical for establishing the initial connection. JWT (JSON Web Tokens) might be used for authentication, requiring valid and unexpired tokens for successful data retrieval. API response codes, specifically 200 (success), 400 (client error), 401 (unauthorized), 403 (forbidden), or 500 (server error) are indicators of potential problems.
Ensure the kiosk is electrically isolated before performing any checks. The device is operating in a public environment and may be exposed to weather. Inspect power cords and network cables for damage. Do not operate the device if there are signs of electrical hazards. 'Safe Handling' is advised: unplug the device from the power source before conducting any checks, and ensure the surrounding surface is dry.
Utilize the Reef app's built-in diagnostic tools (if available) to check network connectivity, server status, and token validity. Capture screenshots of error messages for reporting to Impark support. Force a DNS flush from the OS level.