Diagnostic report for Impark Reef app digital currency payment issues. Focus: API errors, TLS/SSL, JSON parity, and potential cloud-side issues.
Record the exact error messages presented in the app.
Identify the app version for compatibility checks.
Check for recent API changes that may affect integration.
Digital currency payment processing relies on secure API communication (HTTPS) between the Reef app, Impark's servers, and the digital currency payment gateway. Successful transactions require valid TLS/SSL certificates, accurate API request formatting (typically JSON), and proper handling of API response codes. Issues can arise from expired certificates, API endpoint changes, data type mismatches within the JSON payload, or network connectivity problems causing TLS handshake failures or timeouts. The kiosk environment may introduce additional network latency or DNS resolution problems.
This diagnostic process focuses on software and network configurations. Avoid any physical modifications to the kiosk hardware. Do not attempt to open the kiosk housing. Ensure any software updates or configuration changes are performed by authorized personnel. Safe Handling: Ensure the kiosk is stable and unplugged from its power source before performing any software maintenance.
Regularly monitor the TLS/SSL certificate expiration dates for all integrated services. Implement automated testing to validate API endpoint availability and JSON data parity. Monitor network connectivity at kiosk locations to proactively identify and resolve potential issues. Implement robust error handling and logging within the Reef app to facilitate troubleshooting.
Utilize network monitoring tools to capture and analyze the API traffic between the Reef app and the payment gateway. This can help identify specific errors in the JSON payload, TLS/SSL handshake, or network communication. Correlate error logs from the Reef app with server-side logs from the payment gateway to gain a comprehensive understanding of the transaction failure.