Diagnostic steps for a Hyosung Halo II cash kiosk encountering a bill jam followed by a tamper error. Focus: Non-invasive solutions, safety, and prevention.
Error codes provide granular details about the fault.
Voltage readings help determine if the power supply is functioning correctly.
Outdated firmware can lead to recognition errors and malfunctions.
The bill validator utilizes 24V DC logic to operate solenoids and optical sensors that detect bill presence, type, and authenticity. A bill jam can overload the solenoid circuit, potentially causing voltage fluctuations. The 'Tamper' error is likely triggered by an internal security sensor detecting an anomaly, possibly due to the physical shock of the jam or a disrupted power supply caused by the solenoid overload. Card reader tamper detection is a PCI-PTS security feature that permanently disables the device upon triggering.
The Hyosung Halo II cash kiosk experienced a bill jam, specifically involving a suspected counterfeit polymer bill. Following the jam, the card reader is reporting a 'Tamper' error.
The kiosk operates on 24V DC. Although it is not lethal, avoid direct contact with exposed wires. Before performing any maintenance, disconnect the power supply to the kiosk. Ensure the work area is dry and free of static electricity. If the card reader has a 'Tamper' error, do NOT attempt to disassemble the card reader. This will void any warranty and can create additional risks.
Implement a regular cleaning schedule for the bill validator entry path. Use a soft brush and compressed air to remove dust and debris.,Periodically inspect the 24V DC power supply connections for tightness and corrosion.,Consider installing a surge protector on the kiosk's power line to mitigate voltage spikes.,If counterfeit bills are a recurring issue, evaluate the bill validator's counterfeit detection settings and update the bill recognition database (if applicable).,Ensure adequate ventilation around the kiosk to prevent overheating, which can stress electronic components.,Train personnel on proper bill handling procedures to minimize the risk of jams.
A temporary voltage sag during solenoid activation can sometimes trigger false tamper errors. Install a large capacitor (e.g., 4700uF, 35V) in parallel with the 24V DC power supply output to stabilize the voltage during peak current draw.