Troubleshooting remote configuration issues with Honeywell Xenon 1900 scanners. Focus on power, cable integrity, and software updates.
The default baud rate is typically 9600, but it can vary depending on the configuration.
Firmware can be downloaded from the Honeywell support website.
Refer to the Honeywell Xenon 1900 user manual for the specific steps.
Remote management relies on bidirectional data communication between the host system and the scanner. This involves USB or serial communication protocols and specific scanner firmware. Baud rate mismatches, corrupted configuration files, insufficient power (voltage drop), or outdated firmware versions can interrupt this process. ESD events can corrupt the scanner's memory or communication interface.
Inability to remotely configure the Honeywell Xenon 1900 scanner. Configuration changes made via software are not reflected on the scanner's behaviour. Device may appear to be online but unresponsive to commands. Scanner settings remain unchanged after applying configuration profiles.
Safe Handling: Before performing any troubleshooting steps, unplug the scanner from the power source or USB connection. Ensure the work area is dry and free of static electricity. Do not use liquids or solvents to clean the scanner; use a dry cloth only. Do NOT attempt to open the scanner's casing; this will void the warranty and potentially damage the device due to anti-tamper mechanisms.
Regularly clean the scanner's exterior with a dry, lint-free cloth to prevent dust buildup. Avoid cable strain by ensuring proper cable routing and support. Ground yourself before touching the scanner to prevent ESD damage, especially during dry winter months. Keep the scanner firmware updated to the latest version.
The Honeywell Xenon 1900 often has a 'test mode' that can be activated through a specific barcode sequence found in the manual. This allows you to diagnose basic functionality (laser, beeper) without remote configuration. Also, using a USB isolator can help mitigate ESD issues.