Diagnostic report: Honeywell Xenon 1900 barcode scanner failing to decode Interac debit cards. Potential causes, safe solutions, and maintenance tips.
Confirm the scanner window is clean using approved optical cleaner.
Verify Code 128 is enabled and properly configured in the scanner settings.
Inspect the cable for physical damage and ensure secure connections at both ends.
Barcode scanners use modulated light and photodetectors. Decoding errors can arise from insufficient signal strength (attenuation), electromagnetic interference (EMI), electrostatic discharge (ESD), or incorrect scanner configuration. The Xenon 1900's decoder relies on specific symbology settings; incorrect settings cause decode failures. The Interac cards encode with specific data density. Signal integrity is crucial for accurate data capture.
The Honeywell Xenon 1900 barcode scanner exhibits a failure to accurately decode Interac debit card data, resulting in skipped digits during the scanning process.
Avoid using excessive force when connecting or disconnecting the scanner cable. Do not use flammable or abrasive cleaning agents. Ensure the scanner is unplugged from the power source before cleaning. ESD (electrostatic discharge) can damage the scanner's internal components. Ground yourself before handling the scanner.
Some Honeywell scanners allow configuration via a series of barcodes printed from the programming guide. Check the Honeywell support website for specific configuration barcodes related to Code 128 and Interac card decoding. If adjacent devices are noisy, try a USB isolator or a ferrite choke on the USB cable near the host.