Diagnose and resolve Bluetooth connection issues with your Helcim Reader near Telus cell towers. Follow these steps for stable performance in the field.
The optimal operating temperature is between 0°C and 40°C.
Battery health is displayed within the Helcim app settings under the device information.
The Helcim Reader supports Bluetooth 4.2 or higher.
Bluetooth operates in the 2.4 GHz ISM band. Potential interference can originate from other devices operating in the same frequency range, including cellular base station transmissions. Signal attenuation, multipath propagation, and concurrent Bluetooth connections can exacerbate instability. The Helcim Reader's Bluetooth module relies on a stable 3.3V power supply; voltage fluctuations from battery or USB-C power source impact RF performance.
Try manually selecting a different Bluetooth channel on the host device (if supported). Some devices allow you to choose a less congested channel, which can improve connection stability.