Troubleshooting network interference issues with Hantle 1700W Rogers version kiosks. Expert analysis, solutions, and preventative measures.
Contact Rogers Technical Support for specific APN settings.
Refer to the Hantle 1700W technical documentation for log file locations.
CAT5e or CAT6 shielded twisted pair (STP) cable is recommended.
The Hantle 1700W relies on a stable network connection (Rogers in this specific version) for transaction processing and remote management. Interference can affect signal strength (dBm), signal-to-noise ratio (SNR), and packet loss, leading to communication errors. Possible causes include electromagnetic interference (EMI), radio frequency interference (RFI), and network congestion. 24V DC power fluctuations impacting the network interface card (NIC) can also contribute.
Intermittent or complete loss of network connectivity. Slow transaction processing speeds. Error messages indicating network failure. Unexplained downtime.
This device operates in a public, unattended environment. Lockout/Tagout (LOTO) procedures must be followed when performing any maintenance or repair work on the Hantle 1700W. Ensure that the power supply is disconnected and properly isolated before working on any electrical components. Be aware of potential hazards such as sharp edges, moving parts, and electrical shock.
Ensure proper cable management to prevent cable strain and damage. Regularly inspect network cables and connectors for wear and tear. Keep the kiosk area clean and free of obstructions that could interfere with network signals. Schedule routine maintenance checks to identify and address potential network issues before they cause downtime.
If network interference is suspected, try relocating the Hantle 1700W to a different location within the kiosk. Even a small change in position can sometimes improve network signal strength. Consider using a shielded network cable to reduce the effects of EMI/RFI. Check the Rogers APN settings configured on the Hantle 1700W to ensure they are correct and haven't been accidentally changed.