Diagnostic report for FlashParking kiosk ethernet failure after power outage. Troubleshooting steps, safety warnings, and preventative measures for kiosks.
Knowing the IP address helps determine if the device is obtaining an address from the network.
Link activity indicates a physical connection is established, but doesn't guarantee proper communication.
Recent changes could be related to the ethernet port failure.
Ethernet ports are susceptible to damage from power surges travelling through the network cable. Transient voltage can exceed the port's protection circuitry limits, causing physical damage to the integrated controller or associated components. Baud rate negotiation failure occurs when the physical layer is compromised. Signal attenuation indicates cable or connector damage.
High Voltage Hazard: Although this procedure focuses on the network connection, be aware of potential electrical hazards within the kiosk itself. DO NOT attempt to open the kiosk or access internal components without proper training and adherence to Lockout/Tagout (LOTO) procedures. Ensure power is disconnected at the breaker before performing any work on the kiosk's electrical systems. Hazardous weather conditions (e.g., standing water) increase the risk of electrocution.
Install a surge protector with ethernet protection on the network cable connected to the kiosk.,Ensure proper grounding of the kiosk to minimize ESD risks.,Regularly inspect ethernet cables for damage and replace as needed.,Implement cable strain relief to prevent stress on the ethernet port.,Schedule periodic firmware updates for the kiosk to address potential software bugs related to network connectivity.,Document the kiosk's IP address and network configuration for easy troubleshooting.
Try using a USB-to-Ethernet adapter to bypass the onboard ethernet port. This can quickly determine if the onboard port is the source of the failure and provide a temporary network connection. Also, confirm the link speed setting on the connected switch port; a mismatch (e.g., forced 100Mbps instead of Auto) can prevent connectivity.