Epson TM-T88VI cutter jams only on specific time formats. Diagnose & resolve potential driver, software, or buffer issues. Safe, non-invasive solutions.
Check the driver properties in the operating system's device manager.
Identify the POS software and its version number.
Document any recent changes or updates that may correlate with the issue onset.
Cutter mechanisms in thermal printers are controlled by firmware interpreting print job commands. These commands are generated by the POS software and printer driver. Specific time formats might trigger code paths that lead to buffer overflows, incorrect motor timing, or miscalculated paper feed lengths. Signal attenuation or voltage fluctuations can exacerbate timing issues.
TM-T88VI cutter jams only when printing receipts with a specific time format.
Regularly clean the exterior of the printer with a dry cloth. Ensure proper cable connections to prevent signal degradation. Minimize cable strain to avoid damage.
Try setting the printer to use a generic text-only driver to bypass potentially problematic formatting instructions from the regular driver. This can help determine if the issue lies within the Epson driver itself.