Troubleshooting an Epson TM-T88VI cutter jam that occurs only with specific receipt orientations. Focus on page layout, driver settings, and external factors.
If the issue is isolated to one terminal, focus on local configurations and hardware.
Knowing the software helps isolate compatibility issues and specific settings.
Movement could indicate loose cables or damaged components.
Cutter motor voltage fluctuations or insufficient amperage under load can cause jams, especially if the cutter mechanism encounters increased resistance. Software settings dictate the amount of paper advance and cutter activation timing. Incorrect driver settings or application-specific configurations can cause the cutter to activate at the wrong time or with insufficient power. Signal attenuation to the cutter motor can also be a factor.
The TM-T88VI cutter mechanism jams when printing receipts with a specific page orientation (portrait/landscape). Jams do not occur with all print jobs, only those using a particular layout.
To prevent electrical shock, always unplug the printer before cleaning or inspecting the cutter mechanism (Safe Handling). Do not attempt to disassemble the printer, as this may void the warranty and potentially damage the device. Internal components may have electrostatic discharge (ESD) sensitivity; avoid touching internal components.
The Epson TM-T88VI has a maintenance mode accessible through specific button combinations. Refer to the Epson service manual for the exact sequence to run cutter diagnostics and calibration. Execute this function ONLY if all other steps have been exhausted and the issue persists. Cycle power on the device after updating settings.