Troubleshoot Epson TM-T88VI cutter jams related to specific barcodes. Diagnostic steps, safe handling procedures, and preventive maintenance tips.
Requires more info about the Barcode type like CODE128 or EAN13 etc.
Check the Epson website for the latest firmware and perform an update using the Epson-provided tools.
A sample will help replicate the issue and test solutions.
The cutter motor receives signals from the mainboard. The firmware interprets the barcode data and translates it into print commands. The cutter's optical sensor confirms position. Voltage fluctuations or signal interference during barcode printing may affect cutter operation. Corrupted barcode data could create timing issues.
The TM-T88VI cutter mechanism jams specifically when printing receipts containing a particular barcode type. The issue does not occur with all receipt prints.
Regularly clean the printer exterior with a dry cloth. Ensure proper ventilation around the printer to prevent overheating. Avoid placing the printer near sources of electromagnetic interference (e.g., microwaves, radios). Check power cables for damage and ensure they are securely connected. Implement ESD control measures, especially in dry environments.
Try enabling 'Hex Dump' mode (if available in printer settings). Print the failing barcode. The raw hex code sent to the printer might reveal data errors causing the jam. Check Epson support forums for similar barcode issues and potential firmware patches.