Epson Mobilink P60II: Mirrored Receipts & Low Battery... | terminalfaults.org

Technical Background:

Mirrored printing often results from corrupted print data or incorrect voltage supplied to the print head. Low battery voltage can cause the printer's logic to malfunction, leading to data corruption during the printing process. Insufficient voltage impacts the thermal print head's ability to correctly render the image. Electrostatic discharge (ESD) can also corrupt data transmission to the printer.

Symptoms:

The Epson Mobilink P60II printer produces mirrored receipts, correlated with a low battery indication.

Possible Causes:

Low Battery Voltage: Insufficient power to the print head resulting in data misinterpretation.
Corrupted Print Data: Erroneous data sent from the point-of-sale (POS) system.
Loose Cable Connection: Poor connection between the printer and the POS system, causing intermittent data transmission.
Electrostatic Discharge (ESD): Static electricity affecting the printer's electronic components.
Faulty Battery: The battery may not be holding a charge correctly or providing a stable voltage.
Software/Driver Issue: Driver incompatibility or software glitches affecting print output.

Solution:

1

Replace the Battery: Install a new, fully charged battery in the Epson Mobilink P60II.
2

Verify Battery Charge: Ensure the new battery is charging correctly using the provided AC adapter. Inspect the AC adapter cable for damage.
3

Clean the Print Head: Use a recommended cleaning solution and lint-free cloth to gently clean the print head.
4

Check Cable Connections: Verify the connection cable between the printer and the POS system is securely connected at both ends. Replace if damaged.
5

Restart the POS System: Reboot the point-of-sale system to refresh the print queue and software processes.
6

Update Printer Driver: Download and install the latest printer driver from Epson's official website or the POS system vendor.
7

Print a Test Receipt: After completing the above steps, print a test receipt to verify the issue is resolved.

Safety Warning:

Safe Handling: Always unplug the power adapter from the wall outlet before performing any maintenance. Avoid using liquids near electrical components. Ensure the printer is placed on a stable, dry surface to prevent accidental falls or spills. Do not attempt to open the printer casing, as this can damage the device and void the warranty. There are no user-serviceable parts inside.

Prevention:

Regularly clean the printer's exterior with a dry, lint-free cloth. Avoid placing the printer in areas with high humidity or extreme temperatures. Ensure the battery is properly charged and maintained. Implement cable strain relief to prevent damage to the connection cable. Minimize electrostatic discharge by grounding nearby equipment, especially during dry winter months.

Expert Tip:

Try printing a self-test page from the printer (consult the user manual for instructions). If the self-test page is also mirrored, the issue is likely hardware-related (battery or print head). If the self-test page prints correctly, the issue is likely software-related (driver or POS system configuration).

Frequently Asked Questions

•Is the Epson Mobilink P60II's firmware up-to-date?

Check the Epson website for firmware updates for the Mobilink P60II. Apply the update according to Epson's instructions.

•Has the Epson Mobilink P60II been exposed to extreme temperatures or humidity?

Excessive heat, cold, or humidity can damage electronic components. If exposed, allow the printer to acclimatize to room temperature before use.

•Are there any error messages displayed on the POS system related to the printer?

Check the POS system's error logs for any messages related to the printer. These messages may provide clues to the cause of the issue.

Epson Mobilink P60II: Mirrored Receipts & Low Battery Diagnostic

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•Is the Epson Mobilink P60II's firmware up-to-date?

•Has the Epson Mobilink P60II been exposed to extreme temperatures or humidity?

•Are there any error messages displayed on the POS system related to the printer?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: