Diebold Nixdorf Beetle POS - DNS Resolution Failure... | terminalfaults.org

Technical Background:

DNS resolution failure indicates the POS terminal cannot translate domain names into IP addresses. This may be due to incorrect DNS server settings, network connectivity problems (cable attenuation), or a temporary outage at the configured DNS server. POS terminals often rely on DHCP for IP address and DNS assignment, making them vulnerable to DHCP server outages or misconfigurations on the router. ESD events during dry months can also temporarily disrupt network interfaces.

Symptoms:

The Diebold Nixdorf Beetle POS is experiencing restarts following a Rogers internet service interruption. The specific error points to a DNS server resolution failure.

Possible Causes:

1. Incorrect DNS server configuration on the POS terminal or DHCP server.
2. Network connectivity issues between the POS terminal and the router (e.g., damaged Ethernet cable).
3. Temporary DNS server outage from the internet service provider (Rogers).
4. DHCP server (router) failure to assign DNS information to the POS terminal.
5. Electromagnetic Interference (EMI) from nearby devices affecting network signal.
6. Electrostatic discharge (ESD) damaging the network interface card (NIC) controller.

Solution:

1

Perform a Safe Handling procedure by disconnecting the power adapter from the Diebold Nixdorf Beetle POS terminal.
2

Verify the Ethernet cable connection between the POS terminal and the router. Ensure the cable is securely plugged in and free from visible damage (cable strain).
3

Reboot the router/modem. Wait for it to fully power on and re-establish an internet connection.
4

Reconnect the power adapter to the POS terminal and allow it to restart.
5

Check the DNS server settings on the router. Ensure they are set to automatic (DHCP) or use a public DNS server like 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare).
6

If the problem persists, attempt to manually configure the DNS server settings within the POS terminal's network configuration panel if accessible. Consult the Diebold Nixdorf Beetle POS documentation for instructions.
7

Power cycle the POS terminal again after DNS configuration changes.

Safety Warning:

Avoid touching internal components. Internal components are NOT serviceable. Unplug the device before any cable manipulation. The device is not intended for wet environments; avoid spills near the terminal. Do not use excessive force when connecting or disconnecting cables.

Prevention:

Regularly inspect Ethernet cables for damage or excessive bending (strain relief). Clean the touchscreen with a dry, antistatic cloth. Ensure the router/modem is placed in a well-ventilated area. During dry winter months, take precautions to minimize static discharge (ESD) by using a humidifier or antistatic wrist strap when handling electronic equipment.

Expert Tip:

Some POS systems have a hidden network diagnostic tool accessible through a specific key combination during startup. Consult the Diebold Nixdorf technical documentation to determine if such a tool exists for the Beetle POS. This can help diagnose the network connection without relying on the main operating system.

Frequently Asked Questions

•What are the default DNS server settings for Rogers internet service?

Rogers typically assigns DNS servers automatically via DHCP. Contact Rogers support for their current default DNS server addresses.

•How do I access the network configuration settings on the Diebold Nixdorf Beetle POS?

The method to access network settings varies depending on the operating system and software installed on the POS terminal. Consult the Diebold Nixdorf Beetle POS documentation for specific instructions.

•What type of Ethernet cable is recommended for the Diebold Nixdorf Beetle POS?

A standard Cat5e or Cat6 Ethernet cable is recommended. Ensure the cable is shielded to minimize electromagnetic interference (EMI).

Diebold Nixdorf Beetle POS - DNS Resolution Failure Analysis

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•What are the default DNS server settings for Rogers internet service?

•How do I access the network configuration settings on the Diebold Nixdorf Beetle POS?

•What type of Ethernet cable is recommended for the Diebold Nixdorf Beetle POS?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: