Troubleshooting a 'Printer Not Responding' error on a Dejavoo Z11 terminal. Diagnose connection issues and software problems. Solutions for retail settings.
Check the warranty status with Dejavoo. If under warranty, contact them for repair or replacement.
Power fluctuations can damage electronic components. A surge protector is recommended.
Movement or service may have dislodged or damaged the printer cable.
The Z11 printer communicates via a serial or USB interface. A 'Printer Not Responding' error indicates a break in communication. This can originate from a low voltage condition on the interface, incorrect baud rate settings, ESD damage to the interface chip, or signal attenuation due to a damaged cable. The printer driver in the Z11 firmware may also be corrupted.
Safe Handling: Unplug the Z11 from the power source before inspecting or manipulating cables. Ensure hands are dry to prevent electrical shock. Avoid forceful insertion or removal of cables to prevent damage to connectors. DO NOT attempt to open the Z11 casing as this will trigger anti-tamper mechanisms.
Regularly inspect printer cables for strain and damage. Secure cables to prevent accidental disconnections. Use a surge protector to protect against voltage fluctuations. Clean the terminal and printer exterior with a dry, antistatic cloth. Implement ESD prevention measures, especially during dry winter months.
Some Dejavoo terminals have a hidden diagnostic menu accessible via a specific key combination during boot. Consult the device manual or Dejavoo support for details. This menu may offer advanced printer diagnostic tools.