Technical analysis of Cubic card terminal audit log failures in unattended kiosks. Includes diagnostics, solutions, and safety protocols.
Check the network connection and logging server configuration.
Monitor the storage space and increase if necessary.
Examine system logs for error codes or service failures.
Audit logs typically require a dedicated storage medium (e.g., flash memory or a remote server) and a functioning logging service. The service may rely on a real-time clock (RTC) for timestamping. Potential issues include: insufficient storage space, service malfunction due to software errors, clock synchronization problems, or network connectivity loss if logs are stored remotely. Power fluctuations can corrupt log data. The system might be configured to send logs to a remote server. Failure in connectivity with the logging server could be the culprit. Intermittent voltage drops may affect memory write operations.
The Cubic system is unable to generate audit logs. The specific error message indicates a potential issue with the logging service.
Exercise caution when handling the device and connecting/disconnecting cables. Ensure the area is dry and free of static electricity. Unplug the device from the power source before performing any physical inspection or cable adjustments. Protect the device from extreme temperatures and humidity. Do not attempt to open the device casing, as this will void the warranty and may damage sensitive internal components.
Regularly monitor the system's storage capacity and ensure sufficient space is available for audit logs. Implement a robust network monitoring system to detect connectivity issues to remote logging servers. Schedule regular system maintenance, including software updates and configuration backups.
Many embedded systems have a low-level shell or diagnostic mode accessible via a specific key combination during boot. Consult the Cubic documentation for your specific model to access these tools and check the logging service status directly. Also, check for error codes in system logs that might not be displayed on the main interface.