Troubleshooting a Clover proximity sensor malfunction following an application crash. Includes diagnostics, solutions and preventative measures.
This will help narrow down potential causes and solutions.
This helps determine if the problem is isolated to the Scotiabank app or a system-wide issue.
Environmental factors can affect sensor performance.
Proximity sensors typically operate using infrared (IR) or capacitive sensing principles. Application crashes can sometimes corrupt device driver settings or lead to temporary hardware resource allocation conflicts. Signal attenuation from environmental factors (dust, debris) or electrostatic discharge (ESD) can also interfere with sensor readings. Voltage fluctuations due to power supply issues or USB port instability (if applicable) can impact sensor performance. Low baud-rate communication issues between the sensor and the main processor can also cause malfunction.
The Clover device's proximity sensor is non-functional after a reported Scotiabank payment application crash. The expected behaviour (e.g., screen dimming/activation based on proximity) is not observed.
Electrostatic discharge (ESD) is a risk. Avoid touching exposed metal parts of the Clover device, especially in dry environments. Ensure the device is disconnected from the power source during cleaning and inspection. Never attempt to open the Clover device's casing due to internal anti-tamper mechanisms and potential electrical shock hazards. This is a PCI-PTS device.
Regular Cleaning: Clean the Clover device, including the proximity sensor area, regularly to prevent dust accumulation.,Cable Strain Relief: Ensure that all cables connected to the device are properly connected and free from strain.,ESD Mitigation: Use anti-static mats and wrist straps, especially during dry winter months, to minimize electrostatic discharge.,Software Updates: Keep the Clover device's operating system and applications up to date to benefit from bug fixes and performance improvements.,Surge Protection: Use a surge protector to protect the device from power fluctuations.
If the proximity sensor is still malfunctioning, check the Clover device's system logs for any error messages related to the sensor or its driver. These logs can provide valuable clues about the root cause of the problem. Try a factory reset of the device as a last resort (note: this will erase all data and settings).