Troubleshoot Clover terminal overheating issues causing the Scotiabank payment app to crash. Diagnose potential causes and implement non-invasive solutions.
Measure the room temperature. High room temperatures exacerbate overheating issues.
Shared power strips can introduce voltage fluctuations.
Conflicts between apps can cause unexpected behaviour.
Payment terminals generate heat due to CPU and NFC controller activity. Insufficient ventilation or prolonged high-usage periods can cause thermal throttling, leading to software instability and application termination. Electrostatic discharge (ESD) events, particularly in dry environments, can also corrupt application data or trigger a system reset. Variations in input voltage can affect power delivery to the CPU and other components causing instability.
The Clover device is exhibiting overheating behaviour. The Scotiabank payment application terminates unexpectedly during operation.
Do not attempt to open the Clover device casing. The device contains tamper-evident mechanisms that will be activated if opened, rendering the device unusable. Ensure hands are dry and free of static charge before interacting with the device. Use Safe Handling (unplugging) before any cleaning or inspection. Avoid using liquids or aerosol cleaners directly on the device.
Regularly clean the Clover device with a dry, lint-free cloth. Ensure proper ventilation around the device. Use a surge protector to protect against power fluctuations. Implement ESD prevention measures, especially during dry seasons (e.g., antistatic mats). Avoid prolonged use at maximum processing capacity.
If the problem is intermittent, try monitoring the device's temperature using a third-party system monitoring app (if available on the Clover platform). Note the temperature readings just before the Scotiabank app fails. This data can be useful for identifying thermal throttling issues. Also, check for physical damage to the USB-C power port. Loose connections can cause power fluctuations and overheating.