Troubleshooting a Clover terminal gyroscope malfunction after a Scotiabank payment app crash. Focus on non-invasive diagnostics and external solutions.
Determines if a new software version is the root cause.
Helps isolate the problem to a specific device or a wider issue.
Verifies that the issue is isolated to the gyroscope and not a larger system failure.
The gyroscope provides angular velocity data. Failure points can include:
1. Software-level interrupt handling issues caused by the application crash.
2. I2C bus communication failure between the gyroscope IC and the main processor.
3. Power supply voltage fluctuations to the gyroscope.
4. Electrostatic discharge (ESD) affecting the gyroscope or associated circuitry.
5. Touchscreen controller conflict resulting from software instability.
Report indicates gyroscope malfunction following a Scotiabank payment application crash. Device orientation data is potentially inaccurate or absent. Possible touchscreen unresponsiveness.
Avoid contact with internal components. The device is PCI-PTS compliant and opening the casing will void the warranty and render the device unusable due to tamper protection mechanisms. High voltage is present internally even when unplugged. Do not use near water. Do not attempt to repair internal components.
Implement regular device cleaning procedures with an anti-static wipe.,Ensure adequate ventilation to prevent overheating.,Provide strain relief for all connected cables.,Train staff on proper device handling procedures to minimize ESD events.,Regularly update the Clover OS and installed applications.,Install ESD mats at checkout.
Try tilting the device through a full range of motion immediately after rebooting. This can sometimes reinitialize a stuck gyroscope sensor. If this does not work, consider a factory reset of the device (document settings beforehand).