Clover terminal app crashes after -30 weather exposure. Diagnose and resolve Scotiabank terminal payment app issues. Follow safe handling steps.
To assess if the environment is contributing to the problem.
To rule out hardware damage.
To determine if the issue is isolated to a single device or a wider problem.
Electronic components exhibit temperature-dependent performance. Cold temperatures increase resistivity and alter the dielectric constant of insulators. This can lead to voltage fluctuations, signal attenuation in the NFC/EMV reader, and erratic behaviour of the terminal's processing unit. ESD (electrostatic discharge) is exacerbated in dry, cold conditions. Power supply stability is also a factor; electrolytic capacitors can exhibit reduced capacitance at low temperatures.
Clover payment application experiences sudden, repeatable crashes on Scotiabank terminals. Reports correlate with periods of extreme cold (approx. -30°C).
1. Risk of electric shock: Always unplug the Clover terminal before inspecting or cleaning any connections. Ensure hands are dry.
2. Risk of ESD damage: Handle the terminal with care to avoid static discharge, especially in dry, cold environments. Use an antistatic wrist strap if available.
3. Do NOT attempt to open or disassemble the Clover terminal. This device has anti-tamper mechanisms that will permanently disable it upon opening. There are NO user-serviceable parts inside.
1. Maintain a stable operating temperature for the Clover terminal. Avoid placing it in direct exposure to drafts or extreme temperatures.
2. Clean the touchscreen regularly with a dry, antistatic cloth to prevent the buildup of static electricity and contaminants.
3. Ensure all cables are properly connected and secured to prevent strain or accidental disconnection.
4. Implement ESD control measures, such as using antistatic mats and wrist straps during maintenance or troubleshooting.
5. Periodically inspect cables for wear and tear and replace them as needed.
If the crashes are consistently related to cold exposure, consider using a small, low-wattage space heater near the terminal (but not directly aimed at it) to maintain a more stable operating temperature. A USB-powered fan may also help circulate the warm air. Ensure adequate ventilation to prevent overheating. Prioritize ESD prevention measures during operation in cold environments.