Troubleshooting Clover Station signature capture failure after Scotiabank app crash. Focus: external causes and proven solutions. No internal modifications.
Environmental factors can affect touchscreen sensitivity.
A system-wide issue could point to a deeper software problem.
If under warranty, contact Clover support before attempting any advanced troubleshooting.
Signature capture relies on capacitive or resistive touchscreen technology. Application crashes can lead to temporary driver or service interruptions, resulting in a non-responsive signature input. External factors like electrostatic discharge (ESD) can also interfere with touchscreen functionality. USB connections may have signal attenuation from cable strain. A voltage drop can also degrade touchscreen performance.
Safe Handling: Unplug the Clover Station from the power outlet before cleaning. Avoid using liquids directly on the device. Do not attempt to open the device casing as this voids the warranty and may trigger anti-tamper mechanisms. Ensure proper grounding to prevent static discharge. Never use excessive force on the touchscreen.
Try booting the Clover Station into safe mode (if available) to isolate if a third-party application is interfering with the signature capture functionality. A long press on the power button sometimes provides access to alternate boot modes. Check peripherals cable for kinks/bends which indicate signal degradation due to voltage drop.