Clover payment app crashing during tip adjustment? Diagnose the technical causes & implement professional, non-invasive solutions. Stay PCI-PTS compliant.
Error logs contain detailed information to diagnose the cause.
Consistent crashing suggests a software or configuration problem. Intermittent issues could point to hardware.
Recent changes can often introduce conflicts or bugs.
The tip adjustment feature likely relies on software modules that handle numeric input and transaction finalization. A crash suggests an unhandled exception, memory leak, or data corruption within these modules. EMV/NFC transaction processing involves complex cryptographic calculations; errors here can also lead to application instability. Power fluctuations or ESD events may corrupt memory during these critical operations.
Payment application crashes specifically when attempting to adjust the tip amount during transaction processing.
Do not attempt to open the Clover device casing. This will void the warranty and potentially damage the tamper-evident security mechanisms. Ensure the device is unplugged from the power source ('Safe Handling') before performing any external cleaning. Avoid using excessive moisture when cleaning the touchscreen.
Regularly update the payment application and operating system. Keep the device clean and free from dust. Ensure a stable power supply and surge protection. Employ proper grounding techniques to minimize ESD risk, especially during dry winter months. Minimize cable strain.
Try using an alternative input method for the tip amount (if available). For example, if the touchscreen is causing issues, use a connected keyboard or external keypad (if supported) to enter the tip. This can help isolate whether the problem is related to the touchscreen itself or the underlying software.