Diagnostic report for Clover app crashes on Scotiabank terminals post cold weather exposure. Analyzes possible causes and offers solutions.
Need exact error logs for root cause analysis.
Power quality issues may trigger crashes.
Rapid temperature changes can cause component stress.
EMV/NFC payment terminals rely on stable power delivery and data transmission. Low temperatures can affect component tolerances (capacitance, resistance), leading to voltage instability or signal degradation. Software crashes can stem from unhandled exceptions triggered by hardware-level failures (e.g., memory access violations, I/O errors). External cables are susceptible to thermal contraction, potentially disrupting signal integrity. ESD (Electrostatic Discharge) risk increases in dry, cold environments, potentially damaging sensitive electronic components. Baud rate synchronization issues may arise if the system clock is affected by temperature.
Clover payment application crashes occur on Scotiabank terminals. Crashes are correlated with periods of extreme cold weather (approximately -30 degrees Celsius).
Handle the Clover terminal with care. Avoid dropping or subjecting it to physical shocks. Do NOT attempt to open the terminal casing, as this will void the warranty and may damage sensitive components due to anti-tamper mechanisms. Unplug the power adapter before performing any cleaning or maintenance. Do NOT use excessive force when connecting or disconnecting cables. Be aware of potential ESD hazards in dry environments; ground yourself before touching the terminal.
Regularly clean the touchscreen with an approved screen cleaner to minimize electrostatic buildup. Ensure all cables are properly connected and have sufficient slack to prevent strain. Keep the terminal away from direct sources of cold air. Periodically inspect the device and cables for signs of wear and tear. Consider using a surge protector to protect against power fluctuations. Install a grounded anti-static mat near the terminal to mitigate ESD.
If crashes are intermittent, try disabling and re-enabling the NFC function within the Clover settings as a quick reset. If this works temporarily, it may point to a failing NFC module or driver incompatibility. A factory reset (if possible without bricking the terminal and losing transaction data) might resolve persistent software glitches, but only as a last resort.