Diagnosing and resolving Clover Mobile crashes following recent Scotiabank server maintenance. Focus on external factors and safe handling.
Check Settings > About > Software Version.
Check network settings.
Inspect for physical damage.
Clover Mobile devices rely on stable network communication for transaction processing and software updates. Server maintenance can expose underlying issues related to network latency, API version conflicts, or data format mismatches. Furthermore, EMV chip readers are sensitive to electrostatic discharge (ESD), especially in dry environments. Voltage fluctuations or data corruption during transaction processing can cause the system to halt.
Safe Handling: Always unplug the Clover Mobile device from the power source before cleaning or inspecting cables. Avoid using excessive force when connecting or disconnecting cables. Do not expose the device to liquids or extreme temperatures. Electrostatic discharge (ESD) can damage the device. Ground yourself before touching any electronic components. Do NOT attempt to open the device as it contains anti-tamper mechanisms.
Regularly clean the touchscreen with a microfiber cloth to remove dirt and oils. Inspect cables for wear and tear. Ensure adequate ventilation to prevent overheating. Consider a surge protector for the power supply. Ground yourself before handling the device, especially in dry conditions, to minimize ESD risk.
If the crashes are intermittent and seemingly random, try temporarily relocating the Clover Mobile device to a different location. Interference from nearby electronic devices or power sources can sometimes cause unexpected behaviour. Also, ensure the device is running the latest certified version of the Clover software; sometimes, a rollback to a previous stable version, if available and supported, can mitigate issues related to newer, buggy releases. Consult with Clover support before attempting any software rollback.