Diagnosing Clover Flex transaction timeouts after repeated Scotiabank app crashes. Focus on power, connectivity, and external interference.
Information available on the power adapter label.
Check Wi-Fi settings on the Clover Flex.
Check the app version in the Clover settings.
EMV and NFC transactions require stable power, uninterrupted network connectivity (Wi-Fi or cellular), and error-free communication with the payment processor. App crashes can disrupt transaction flow. Excessive cable strain can cause intermittent power or data disruptions. Electrostatic Discharge (ESD) is higher in dry, winter conditions, potentially interfering with the touchscreen or internal circuits. Baud rate mismatches between the Flex and the payment processor may also lead to timeouts.
Device displays "Transaction Timed Out" after repeated Scotiabank application crashes. Transactions fail to complete. Unspecified frequency of occurrence.
High voltage present in the power adapter. Safe Handling procedures must be followed when disconnecting and reconnecting the device. Avoid operating the device in wet or humid environments. Electrostatic discharge (ESD) can damage electronic components; ground yourself before touching the device, especially in dry environments.
Regularly inspect cables for strain and damage. Clean the touchscreen with a dry, anti-static cloth. Ensure the device is positioned in an area with strong Wi-Fi or cellular coverage. Periodically restart the device to clear temporary files and processes.
Try a different power outlet or USB port (if applicable) to rule out a faulty power source. Also, in the Clover settings, verify the date/time are accurate; incorrect time settings can cause transaction errors.