Troubleshooting a Clover Flex terminal connectivity issue after a lightning strike. Focus on external causes and safe handling procedures for retail environments.
Record of attempted solutions aids in diagnosis.
Helps determine if the problem is isolated to the Clover Flex or a broader network issue.
Identifies potential point of entry for the surge.
Lightning strikes can induce significant voltage surges in electrical systems, potentially affecting the power supply and network connectivity components of the Clover Flex. High voltage can damage Ethernet PHY chips, WiFi modules (2.4/5 GHz), or cellular modems (if equipped). ESD (Electrostatic Discharge), exacerbated by dry winter conditions, can further compromise sensitive components. Signal attenuation may be present due to damaged antennas or RF circuitry.
Device displays a connectivity error, failing to connect to Scotiabank server for transaction processing. Initial report indicates a lightning strike occurred in the vicinity prior to the failure.
Do not attempt to open or disassemble the Clover Flex. Doing so will void the warranty and may trigger anti-tamper mechanisms, rendering the device unusable. Lightning strikes can cause electrical hazards. Always use Safe Handling practices when disconnecting and reconnecting devices. Do not operate the Clover Flex in wet conditions.
Implement surge protection for the power supply and network connections. Ensure proper grounding of electrical outlets. Minimize cable strain on all connected cables. Clean the touchscreen regularly with an approved electronics cleaner to prevent buildup of contaminants that can affect performance. Use anti-static mats, particularly in dry environments.
Try performing a network reset within the Clover Flex's settings menu (if accessible). Note the IP address assigned to the Clover Flex before and after a reboot to identify if the device is obtaining a valid network address. A static IP may also cause issues after a lightning strike if the gateway/DNS has been affected.