Troubleshoot Clover Flex connection failures in retail environments. Identify causes, solutions, prevention, and safety for reliable payment processing.
This determines troubleshooting steps for IP address assignment.
Poor signal strength impacts connectivity.
Identifies if the issue is isolated to the Clover Flex or a broader network problem.
Network connectivity relies on stable voltage, correct baud rate, and minimal signal attenuation. Cold temperatures can impact component performance and cable integrity. Electrostatic discharge (ESD) events are more frequent in dry, cold conditions and can disrupt electronic communication. EMV/NFC transactions rely on stable radio frequency (RF) communication which can be impacted by interference.
Intermittent or complete loss of network connectivity. Device unable to communicate with Scotiabank server. Failure observed following a period of cold weather.
Do not attempt to open the Clover Flex casing. Doing so may damage the device and void any warranty. Avoid using excessive force when connecting or disconnecting cables. Be aware of potential tripping hazards associated with cables. ESD can damage the device; ground yourself before handling. Do not use liquids directly on the device.
Regularly inspect cables for damage. Ensure cables are not subjected to excessive strain or bending. Clean the device's touchscreen with a soft, dry cloth to remove dust and contaminants. Use a surge protector to protect against power fluctuations. Maintain adequate humidity levels in the environment to minimize ESD risk. Perform routine firmware updates as provided by Clover.
Try a 'network reset' on the Clover Flex (refer to the Clover Flex manual for the specific key combination). If the device continues to have connectivity issues, temporarily connect the Clover Flex to a different network (e.g., a mobile hotspot) to rule out network-specific problems. Note the IP address of the Clover Flex before the failure and compare it to the IP address after the failure to observe if the issue is a DHCP IP lease exhaustion.