Clover App crashes only during loyalty card transactions. Technical analysis, troubleshooting, and preventive maintenance procedures for retail environments.
Sharing an outlet with other high-power devices can cause voltage fluctuations.
Older versions may have known bugs related to loyalty card processing.
Error messages can provide valuable clues about the underlying cause of the issue.
EMV and NFC transactions rely on stable voltage and uninterrupted data transfer. Loyalty card processing often involves additional software modules and memory allocation. Software bugs, hardware signal attenuation, or power fluctuations during these specific operations can trigger crashes. Radio Frequency Interference (RFI) or Electrostatic Discharge (ESD) can temporarily disrupt NFC data streams.
Regularly clean the Clover App touchscreen and NFC reader with a dry, anti-static cloth. Ensure the device is placed in a well-ventilated area to prevent overheating. Implement cable strain relief measures to prevent damage to power and data cables. Consider a surge protector to mitigate power fluctuations.
Try performing a 'cold boot' by holding the power button for 30 seconds. This forces a complete reset of the system's memory and can resolve persistent software glitches. Also, consider the positioning of the Clover device relative to other electronic equipment. Move it away from potential sources of electromagnetic interference.