Troubleshooting Bambora API 504 errors during promotional code validation. Identify causes, implement solutions, and ensure transaction stability.
Review API gateway logs to determine average response times.
Use server monitoring tools to track CPU and memory usage.
Check the API documentation or source code to determine if caching is implemented.
A 504 Gateway Timeout indicates that a server acting as a gateway or proxy did not receive a timely response from another server upstream. In the context of an API, this often points to latency or failure in processing requests between the API gateway, backend services responsible for code validation, and database servers. High server load, network congestion, or inefficient code execution in backend services can contribute to this delay.
Ensure safe handling by unplugging any associated physical device before performing any troubleshooting steps. Be aware of potential ESD hazards, especially in dry environments. Avoid cable strain on network connections. Maintain touchscreen hygiene on any connected devices.
Regularly monitor API gateway, backend service, and database server performance. Implement robust caching strategies for promotional codes. Conduct load testing during peak promotional periods to identify potential bottlenecks. Ensure adequate network bandwidth and low latency between API gateway and backend services.
If possible, temporarily disable the promotional code feature in a staging environment to isolate the problem. Monitor the API response times with and without promo code validation to determine the performance impact. Check DNS resolution for any dependent services.